User Agreement & SLA
Terms of Service
Please review these Terms of Service governing platform usage, display licensing, and subscriptions for UBM SCREEN.
1. Acceptance of Terms
By accessing or using UBM SCREEN software, players, APIs, or website services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use the platform.
2. Account & Screen Registration
You are responsible for maintaining the confidentiality of your workspace login credentials and for all activities that occur on registered screens and player devices paired to your account. You agree not to upload harmful, infringing, or unlawful content to public display feeds.
3. Subscription, Billing & Cancellation
UBM SCREEN subscriptions are billed in advance on a monthly or annual recurring basis. You may upgrade, downgrade, or cancel your subscription at any time via your dashboard billing settings. Refunds are handled in accordance with our standard SLA and billing terms.
4. Uptime SLA & Service Availability
UBM SCREEN strives to maintain a 99.9% service uptime for our cloud management API and asset delivery networks. Scheduled maintenance will be announced in advance when possible. Displays with local caching will continue uninterrupted playback during maintenance windows.
5. Limitation of Liability
To the maximum extent permitted by applicable law, UBM SCREEN shall not be liable for any indirect, incidental, or consequential damages resulting from device hardware failure, network outage, or unauthorized access to third-party display hardware.
Enterprise SLA or Custom Agreement?
For customized master services agreements (MSA), dedicated SLA commitments, or specific compliance addenda, reach out to our legal team.